Rocks and Co
Reviews and Complaints
Exceptionally poor service after waiting 2 months
Rocks And Co Ring Review
Rocks And Co Billing Department Review
Rocks And Co Ring Review
Essential to phone them for refunds
- Thin gold
Preferred solution: Let the company propose a solution
Rocks and co. Refunds
- Wait for refund
Preferred solution: Full refund
Delays in Processing Refunds
PLEASE DO NOT BUY FROM THIS COMPANY. I ordered a ring costing £229 on 9th August 2014.
When it arrived the stone was chipped and scratched, so I return it the same day. Their paperwork says refunds can take up to 30 days - I have been e-mailing them since, and all they will say is there is currently a "delay" in processing refunds. I have demanded the return of the price paid, plus 2 lots of postage & packing. I have now written to them advising that unless I receive my refund within 1 week, I will issue a County Court summons.
Bearing in mind, their item arrived faulty, and they are still holding onto my money, they have no business ethics or customer service ethics at all. Do not buy from them - if the item arrives faulty, you will struggle to get your money back.
Rocks & Co hold on to your cash for weeks after item is returned, hmmmm are they having cash flow problems?
- Extremely reluctant refund
Non delivery
Very little gold!!
My husband, much against his better judgement, bought me a kyanite ring from R&C. It is indeed very pretty but the setting is flimsy to say the least!
The stone looks good but when I wear it I feel like I am wearing my grandmother's ring where the gold has worn away with time...will not buy from them again despite Don Kogan's very convincing presentation of Argyle diamonds this weekend!
It's all very well selling fabulous stones but if they are set so cheaply all it achieves is putting people off who are used to a higher standard of setting for such beautiful stones.
Love John Scott who always makes me smile....Keep your hands on him Rocks and Co....
First time of buying from them will be the last
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Steer clear of gemporia too , the stones fall out !