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Rocks And Co Ring Review

Bought a sapphire ring for my mother, returned it because it had a crack that I could actually see without my glasses. I wonder about their quality control.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Wednesbury, Sandwell
#860822
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Rocks And Co Ring Review

Bought a ring in clearance for 49English pounds. Was not expecting much for that price. The ring arrived wow,wow,wow. It is absolutely gorgeous. Saw a similar ring in a high street jewelery which was smallet for 4 times the price. I will definitely be shopping with rocks and co again
5.0
Details
Product or Service Quality
Style and Design
#732197
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Rocks And Co Billing Department Review

I complained about credit card charges as a result of refunds not being made. Rocks and Co T&c's state refunds will be made no more that 14 days after receipt of goods. The response I received was" sorry for the inconvenience but we do not compensate" etc I am also waiting for stock goods ordered and paid for on 2.10 and a repair on a faulty item, emailed company , no response.
1.3
Details
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Stoke On Trent, England
#723538
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Purchased 5 items from Rocks and Co early August and is now mid October and still not received the items. No correspondence from company other then when I emailed or phoned after waiting 10 minutes on phone. Eventually decided enough was enough and after complaining I...
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Anonymous
Anonymous

Steer clear of gemporia too , the stones fall out !

#718307
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I placed an order with Rocks & co of whom I have purchased from over the years, this particular order apparently 'Went Missing & Got Lost' within their software & programming! If I hadn't chased this up relentlessly despite Rocks being unable to even find...
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#709545
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Rocks And Co Ring Review

Paid for a ring late July. After 28 days still not been despatched. They phoned me to say it was going to be at least another 21 days so I cancelled the order. They had my money but told me I could not get a refund until 14 working days later. They did not have the ring that I paid for. It was still being made.!!!
2.6
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
#694210
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I purchased a ring for my wife based on what appeared on screen but was disappointed with the colour of the stone when it arrived so therefor returned it to ROCKS AND CO.immediately ROCKS AND CO. take so long to refund after you have returned purchased goods that do...
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3.5
I didn't like
  • Wait for refund
#643519
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Having purchased from Rocks and Co for a number of years, I failed to realise that if I wanted a refund, it is mandatory to phone them requesting this because like other customers, a number of weeks passed before I then phoned them requesting this action to be taken. ...
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2.3
I didn't like
  • Thin gold
#611758
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I ordered from them once again after not ordering for over 5 months. Even though the presenter kept saying the item would be shipped out the next day it wasn't. Only after constant complaining did they finally get sent out. Over 8 days later yet they took my money...
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#580010
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Bought a ring for £289 and it was not very impressive so I returned it ticking the returns slip for a refund. Three weeks later I had not received my refund so I rang customer services, they told me that they had recieved the ring, but had not refunded me as I had not...
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I didn't like
  • Extremely reluctant refund
#561528
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