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I placed an order with Rocks & co of whom I have purchased from over the years, this particular order apparently 'Went Missing & Got Lost' within their software & programming! If I hadn't chased this up relentlessly despite Rocks being unable to even find...
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#709545
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Rocks And Co Ring Review

Paid for a ring late July. After 28 days still not been despatched. They phoned me to say it was going to be at least another 21 days so I cancelled the order. They had my money but told me I could not get a refund until 14 working days later. They did not have the ring that I paid for. It was still being made.!!!
2.6
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
#694210
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I purchased a ring for my wife based on what appeared on screen but was disappointed with the colour of the stone when it arrived so therefor returned it to ROCKS AND CO.immediately ROCKS AND CO. take so long to refund after you have returned purchased goods that do...
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3.5
I didn't like
  • Wait for refund
#643519
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Having purchased from Rocks and Co for a number of years, I failed to realise that if I wanted a refund, it is mandatory to phone them requesting this because like other customers, a number of weeks passed before I then phoned them requesting this action to be taken. ...
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2.3
I didn't like
  • Thin gold
#611758
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I ordered from them once again after not ordering for over 5 months. Even though the presenter kept saying the item would be shipped out the next day it wasn't. Only after constant complaining did they finally get sent out. Over 8 days later yet they took my money...
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#580010
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Bought a ring for £289 and it was not very impressive so I returned it ticking the returns slip for a refund. Three weeks later I had not received my refund so I rang customer services, they told me that they had recieved the ring, but had not refunded me as I had not...
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I didn't like
  • Extremely reluctant refund
#561528
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My husband, much against his better judgement, bought me a kyanite ring from R&C. It is indeed very pretty but the setting is flimsy to say the least! The stone looks good but when I wear it I feel like I am wearing my grandmother's ring where the gold has worn...
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Anonymous
Reen

I agree. I bought a diamond ring thisnweekend and I am returning it because of the cheap looking setting.

Colomiers, Midi-Pyrenees
#561440
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PLEASE DO NOT BUY FROM THIS COMPANY. I ordered a ring costing £229 on 9th August 2014. When it arrived the stone was chipped and scratched, so I return it the same day. Their paperwork says refunds can take up to 30 days - I have been e-mailing them since, and all...
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Anonymous
Apollo

I do not blame those who have had problems with quality of most gems and the dreadful customer service (refunds etc).No way will they get any orders from me and my friends....

Anonymous
J***

HiI had exactly the same problem, it has taken six weeks to get my money back. I complained to the ASA (advertising standards association) as they have jurisdiction over onlin...

#534766
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Rocks & Co. jewellery channel. Purchased a pair of Zultanite earrings. They took my money immediately and then took weeks to send the item. I phoned and was told they were made "especially for the order." When they arrived they are double sealed in polythene...
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Anonymous
Anonymous

My opinion of this company is that they have extremely pushy presenters and it's easy to get sucked into the belief that every item is gorgeous and fantastic value. The realit...

#503226
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